Privacy Policy

Information we collect

• Appointment bookings. When you book, we collect your name, email address, phone number, the service and time you choose, whether you are happy to be contacted on WhatsApp, and any note you add. This is stored so we can hold and manage your appointment.
• Contact enquiries. If you use the contact form, we collect your name, email, an optional phone number, your subject and your message so we can reply.
• Chat and voice assistants. Our on-page assistants help you book and answer questions. What you type to the text assistant, and what you say to the voice assistant, is processed to understand and respond to you (see “Third parties” below). With the voice assistant, any personal details you speak aloud to book — your name, email and phone — are part of that spoken conversation.
• Technical data. Our servers record your IP address briefly to prevent abuse and rate-limit automated requests, plus standard server logs.

How we use your information

• To schedule, confirm, reschedule and cancel appointments.
• To send you an appointment confirmation by email.
• To respond to enquiries you send us.
• To keep the website and its assistants secure and available.

We do not sell your personal information, and we do not use it for advertising.

Third parties who process your data

We use a small number of trusted providers to run the site. Your information is shared with them only to provide the service:

• Voice assistant (ElevenLabs). Our voice assistant uses ElevenLabs to turn your speech into text, generate replies, and speak them back. This means your spoken conversation — including any name, email or phone number you say to book — is processed by ElevenLabs and the AI model that powers the assistant. If you would rather not share details with an automated assistant, you can book using the on-screen form or by calling us on +506 4080-6241 instead.
• Text assistant. Questions you type to the text assistant are sent to an AI provider to generate an answer. By design, the details you enter into the booking form are not sent to that AI — the form submits them directly to us.
• Email (Resend). We use Resend to send appointment confirmations and to route your contact enquiries to our team.
• Hosting and database. Appointment and enquiry records are stored in our hosted database.

How long we keep it

We keep appointment and enquiry records for as long as needed to provide your care and to meet our record-keeping obligations, and no longer than necessary. You can ask us to delete your information — see below.

Your choices

You can ask us to access, correct or delete the personal information we hold about you, or ask a question about how it is handled, by emailing [email protected] or reaching us through our contact page. You can also manage or cancel an appointment yourself using either assistant and the reference we give you.

Cookies

This site uses only what it needs to function. We do not run advertising cookies or third-party tracking.

Changes to this policy

We may update this policy from time to time. When we do, we will change the “last updated” date above.

Contact us

Nova Dental
Huacas, Provincia de Guanacaste, 51104, Costa Rica
+506 4080-6241 · [email protected]